Read Managing Expectations

Managing Expectations

Naomi Karten

4.9/5 (20500 ratings)

Description:People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. Sometimes your expectations of them seem just as unreasonable (in their eyes).The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Left unmet, customer expectations can destroy the success of our products and services.Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success.Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services.Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Managing Expectations. To get started finding Managing Expectations, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 0932633277

Description: People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. Sometimes your expectations of them seem just as unreasonable (in their eyes).The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Left unmet, customer expectations can destroy the success of our products and services.Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success.Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services.Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Managing Expectations. To get started finding Managing Expectations, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Managing Expectations

Managing Expectations

More Books

Communication Gaps and How to Close Them

Communication Gaps and How to Close Them

Presentation Skills for Technical Professionals (Soft Skills for It Professionals) [Paperback] [2010] (Author) Naomi Karten

Presentation Skills for Technical Professionals (Soft Skills for It Professionals) [Paperback] [2010] (Author) Naomi Karten

Changing How You Manage and Communicate Change (Soft Skills for It Professionals) by Naomi Karten (March 31, 2009) Paperback

Changing How You Manage and Communicate Change (Soft Skills for It Professionals) by Naomi Karten (March 31, 2009) Paperback

Mind Your Business: Managing the Impact of End-User Computing

Mind Your Business: Managing the Impact of End-User Computing

Changing How You Manage & Communicate Change by Naomi Karten. (IT Governance Publishing,2009) [Paperback]

Changing How You Manage & Communicate Change by Naomi Karten. (IT Governance Publishing,2009) [Paperback]

Vom Umgang mit Erwartungen. Wie man Kunden begegnet, die alles wollen, und das besser, schneller, sofort. by Naomi Karten (2004-09-05)

Vom Umgang mit Erwartungen. Wie man Kunden begegnet, die alles wollen, und das besser, schneller, sofort. by Naomi Karten (2004-09-05)

Changing How You Manage and Communicate Change (Soft Skills for It Professionals) by Naomi Karten (2009-03-31)

Changing How You Manage and Communicate Change (Soft Skills for It Professionals) by Naomi Karten (2009-03-31)

How to Survive, Excel and Advance as an Introvert

How to Survive, Excel and Advance as an Introvert

Administrando a micro informática na empresa: estratégias e técnicas para o uso dos computadores pelos usuarios finais

Administrando a micro informática na empresa: estratégias e técnicas para o uso dos computadores pelos usuarios finais