Read Customer Service and the Imitation of Christ

Customer Service and the Imitation of Christ

Ronald R. Johnson

4.9/5 (13929 ratings)

Description:An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey... Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized. You may never look at customer service the same way again...We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Service and the Imitation of Christ. To get started finding Customer Service and the Imitation of Christ, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: 134

Format: PDF, EPUB & Kindle Edition

Publisher: CreateSpace

Release: 2012

ISBN: 1468162055

Description: An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey... Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized. You may never look at customer service the same way again...We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Service and the Imitation of Christ. To get started finding Customer Service and the Imitation of Christ, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Customer Service and the Imitation of Christ

Customer Service and the Imitation of Christ

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