Description:From the father of Direct Marketing, the revolutionary five-step Customer Relationship Marketing process that has helped Microsoft, NBC, and IBM, increase sales by 75%"Ernan Roman's Wisdom of the Customer methodology has achieved unprecedented results for cutting-edge marketers! Read this before your competitors do.-Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group ""Voice of the Customer" presents a proven step-by-step process for engaging the customer and capturing their voice in every step of the sales and marketing process. Ernan Roman, the award-winning DM guru who created such concepts as IDM (Integrated Direct Marketing) and permission/opt-in marketing shows you the most effective ways to research customer needs and deliver sales/marketing messages that guarantee high returns.The book's case studies demonstrate the most effective uses of Voice of the Customer marketing in action, "and" the most frequent mistakes marketers make-trying to manage customers rather than continually engaging them; focusing on the needs of the seller, rather than the buyer; etc.-and how to avoid them. For business owners and marketers who seek the wisdom and guidance of their customers, this book delivers the wisdom and experience of true visionary.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay: A Revolutionary 5-Step Process to Creat. To get started finding Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay: A Revolutionary 5-Step Process to Creat, you are right to find our website which has a comprehensive collection of manuals listed. Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
272
Format
PDF, EPUB & Kindle Edition
Publisher
McGraw-Hill Companies
Release
2011
ISBN
1282892819
Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay: A Revolutionary 5-Step Process to Creat
Description: From the father of Direct Marketing, the revolutionary five-step Customer Relationship Marketing process that has helped Microsoft, NBC, and IBM, increase sales by 75%"Ernan Roman's Wisdom of the Customer methodology has achieved unprecedented results for cutting-edge marketers! Read this before your competitors do.-Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group ""Voice of the Customer" presents a proven step-by-step process for engaging the customer and capturing their voice in every step of the sales and marketing process. Ernan Roman, the award-winning DM guru who created such concepts as IDM (Integrated Direct Marketing) and permission/opt-in marketing shows you the most effective ways to research customer needs and deliver sales/marketing messages that guarantee high returns.The book's case studies demonstrate the most effective uses of Voice of the Customer marketing in action, "and" the most frequent mistakes marketers make-trying to manage customers rather than continually engaging them; focusing on the needs of the seller, rather than the buyer; etc.-and how to avoid them. For business owners and marketers who seek the wisdom and guidance of their customers, this book delivers the wisdom and experience of true visionary.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay: A Revolutionary 5-Step Process to Creat. To get started finding Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay: A Revolutionary 5-Step Process to Creat, you are right to find our website which has a comprehensive collection of manuals listed. Our library is the biggest of these that have literally hundreds of thousands of different products represented.