Read Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Steve Curtin

4.9/5 (16720 ratings)

Description:Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. To get started finding Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: 195

Format: PDF, EPUB & Kindle Edition

Publisher: AMACOM

Release: 2013

ISBN: 0814432824

Description: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. To get started finding Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

More Books

Summary Of The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose Steve Curtin

Summary Of The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose Steve Curtin

SUMMARY OF The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose BY Steve Curtin

SUMMARY OF The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose BY Steve Curtin

Delight Your Customers Companion Guide

Delight Your Customers Companion Guide

The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose

The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose

卓越服务:使客户服务从平庸到卓越的七个简单方法

卓越服务:使客户服务从平庸到卓越的七个简单方法

Chemical Attraction

Chemical Attraction