Read Win the Customer: 70 Simple Rules for Sensational Service

Win the Customer: 70 Simple Rules for Sensational Service

Flavio Martins

4.9/5 (34153 ratings)

Description:Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to:• Align the business around a customer service mission• Make every employee a customer service agent• Create an environment in which exceptional service experiences can happen• Humanize customer service, virtually and in person• Find a way to say “yes” even when the answer is “no”• Ask fewer questions—and provide more answers• Use words that win customers• Empower employees to find innovative solutions• Learn from your critics• Exploit your customer’s pain points, but never the customer• Allow for random acts of WOW—they’re often the most memorable• And much moreWhen it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Win the Customer: 70 Simple Rules for Sensational Service. To get started finding Win the Customer: 70 Simple Rules for Sensational Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 0814436250

Description: Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to:• Align the business around a customer service mission• Make every employee a customer service agent• Create an environment in which exceptional service experiences can happen• Humanize customer service, virtually and in person• Find a way to say “yes” even when the answer is “no”• Ask fewer questions—and provide more answers• Use words that win customers• Empower employees to find innovative solutions• Learn from your critics• Exploit your customer’s pain points, but never the customer• Allow for random acts of WOW—they’re often the most memorable• And much moreWhen it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Win the Customer: 70 Simple Rules for Sensational Service. To get started finding Win the Customer: 70 Simple Rules for Sensational Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Win the Customer: 70 Simple Rules for Sensational Service

Win the Customer: 70 Simple Rules for Sensational Service

More Books

اكسب العميل: 70 قاعدة بسيطة لخدمة رائعة

اكسب العميل: 70 قاعدة بسيطة لخدمة رائعة

Pi Karze Deportivo La Coruna: Alvaro Arbeloa, Flavio Conceicao, Rafael Martin Vazquez, Luis Suarez Miramontes, Roberto Acuna, Slavi a Jokanovi, Miroslav Uki, Albert Luque, Fabricio Coloccini, Victor Sanchez del Amo, Rivaldo, Donato Gama Da Silva

Pi Karze Deportivo La Coruna: Alvaro Arbeloa, Flavio Conceicao, Rafael Martin Vazquez, Luis Suarez Miramontes, Roberto Acuna, Slavi a Jokanovi, Miroslav Uki, Albert Luque, Fabricio Coloccini, Victor Sanchez del Amo, Rivaldo, Donato Gama Da Silva

Turma da Mônica Jovem (Segunda Série) #01 - te amo para sempre! (Turma da Mônica Jovem Segunda Série, #1)

Turma da Mônica Jovem (Segunda Série) #01 - te amo para sempre! (Turma da Mônica Jovem Segunda Série, #1)

Manual de Direito Penal. Preparatório Para o Exame da OAB

Manual de Direito Penal. Preparatório Para o Exame da OAB

AVENTURAS NA SAVANA: AMIZADE DO CACHORRO E DO ELEFANTE (Portuguese Edition)

AVENTURAS NA SAVANA: AMIZADE DO CACHORRO E DO ELEFANTE (Portuguese Edition)

Questoes Comentadas dos Exames de Analista Judiciario dos Tribunais

Questoes Comentadas dos Exames de Analista Judiciario dos Tribunais

Curso de direito constitucional (Portuguese Edition)

Curso de direito constitucional (Portuguese Edition)

Direitos Sociais em tempos de Crise Econômica (Portuguese Edition)

Direitos Sociais em tempos de Crise Econômica (Portuguese Edition)

Socorro, não Tenho Tempo!

Socorro, não Tenho Tempo!