Read Call Center: A Focus on Customer Service

Call Center: A Focus on Customer Service

Gwen F. Oglesby

4.9/5 (14677 ratings)

Description:A customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best.Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture.In Call Center, Oglesby teaches managers how to train, motivate, and encourage employees to reach their full potential. Each chapter features insightful personality profiles and thought-provoking questions about call center dynamics. At the end of the day, customer service is not just about serving the customer; it's about serving your team as well.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Call Center: A Focus on Customer Service. To get started finding Call Center: A Focus on Customer Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 161254956X

Description: A customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best.Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture.In Call Center, Oglesby teaches managers how to train, motivate, and encourage employees to reach their full potential. Each chapter features insightful personality profiles and thought-provoking questions about call center dynamics. At the end of the day, customer service is not just about serving the customer; it's about serving your team as well.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Call Center: A Focus on Customer Service. To get started finding Call Center: A Focus on Customer Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Call Center: A Focus on Customer Service

Call Center: A Focus on Customer Service

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Call Center: A Focus on Customer Service by Gwen Oglesby (2016-10-18)

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