Read Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

Adam Toporek

4.9/5 (9504 ratings)

Description:On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: • Achieve the mindset required for Hero-Class™ service • Understand the customer's expectations—and exceed them • Develop powerful communication skills • Avoid the seven triggers guaranteed to set customers off • Handle difficult and even irrational customers with ease • Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines. To get started finding Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

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ISBN: 0814449069

Description: On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: • Achieve the mindset required for Hero-Class™ service • Understand the customer's expectations—and exceed them • Develop powerful communication skills • Avoid the seven triggers guaranteed to set customers off • Handle difficult and even irrational customers with ease • Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines. To get started finding Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

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